About Email to ScopeStuff...
We reply to all emails and we are sometimes swamped, but email
is preferred. You can call us at 512-two five nine-9778 but the phones
are generally busy. Once the answering machine is full it is turned off.
We value your calls, but there are often more than we can answer.
We receive more "where's my stuff" emails than any other type, so
if your email isn't answered as quickly as you expect please don't be
alarmed. We either haven't read it yet, or we expect to answer with
better information in the next business day or two.
Orders placed on-line with the shopping cart may be processed more
quickly than emails about the order, so a change of address or other
alteration to the order often will not be seen before the order is shipped.
Please provide the correct shipping address when checking out. Our system
uses the shipping address provided with the order, which is the address
in your PayPal profile or the address you enter with credit card orders.
For on-line orders you will receive an order confirmation email from
PayPal, even if you don't have a PayPal account. PayPal is our on-line
credit card processor even if you don't have a PayPal account. PayPal
will not open a PayPal account automatically, nor perform evil deeds.
We don't send an additional order confirmation, we send a shipping
confirmation after the order has shipped.
To ensure that your email makes it to us, please make sure that
the email subject has content. Including the word ScopeStuff in
the subject should work well.
These subjects lines will probably result in the email
getting to us:
Subject: ScopeStuff item question
Subject: Scopestuff order #12345
Subject: Question about scope rings (etc)
These are some subject lines that will probably result in
an email ending up in the bit bucket, due to the huge
amount of spam emial
Subject: (blank subject)
Subject: Re: (blank)
Subject: Fw: (blank)
Subject: Order (blank)
Subject: Where's my stuff?
Subject: Order 54321
Subject: My order
Subject: For Jim
Subject: You won the lottery!
Subject: (text other than English language)
Subject: I placed an order an hour ago and haven't heard anything and now I'm freaking out.
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